Customer Service is available for any information or complaints every working day from 8.00 to 17.00 on telephone number 0422 824 602 or via THE CONTACT FORM
The customer with the confirmation of the order unconditionally accept the general terms and conditions pursuant to Art. 1326 and 1329 of the Italian Civil Code. The GTC describe the only applicable conditions. The purchase confirmed by e-mail, by phone or by fax will be subject to the same conditions. The GTC are always available for the customer directly on the website mentioned above, and if required by the customer can be sent by e-mail or fax.
The GTC are subject to change without notice and for this reason we recommend the customer to read them whenever you proceed to a purchase. If changes are text concerning the GCS at the date of the order.
All products for sale are conceived, designed and created by Jmar in the factory in Venice. Jmar deals firsthand the description and photographs of each product. If they arise the differences between the pictures published and the real object of these do not interfere in any way in the use of the product and does not bear any consequences on the main technical characteristics. And 'possible to ask for confirmation of the technical characteristics by contacting Customer Service by phone or via the contact form.
All products shown at the sites, unless otherwise indicated, are now available for purchase. It 'possible that exceptional cases lead to a depletion of stocks. in these cases it will take several days for the production. The Customer may at any time request further information to Customer Service.
The prices indicated on Jmar sites are the prices including VAT and do not include delivery costs. All prices are subject to change without notice based on changes in the costs of raw materials, supplies or otherwise.
When ordering, the customer must fill out a form with your data. The Customer is invited to provide real data and to re-read the form before the order confirmation. Jmar is not responsible if the customer provides incorrect or incomplete data.
The customer can cancel the order at any time before it is issued invoice or that the package has already been delivered to the carrier for shipment. In these cases the customer must accept the package and return it to its costs as indicated in paragraph 9. The customer can cancel the order by contacting Customer Service by phone or via the contact form.
During the order process the customer must indicate the method of payment. The order process will begin with the notification of payment except for cash on delivery. The payment must be unique and inclusive of all charges.
Each payment must be made in a lump sum including the purchase price and shipping cost.
All Jmar prices include Italian taxes (VAT of 22%)..
* Companies can deduct the cost according to the tax law.
** The country of destination will apply local taxes.
Jmar lets you pay with your credit card through the PayPal system
The circuits are accepted: Visa, Carta Si, Maestro, MasterCard, Visa Electron.
Do you have compelling reasons to choose the payment by credit card and Paypal:
Upon receiving accreditation will begin the preparation of the order. The accreditation must be submitted within 5 working days.
The data for the bank transfer:
BNL Gruppo BNP Paribas
Reason: Serial number (#000xxx)
You can also pay directly to the courier at the time of the order that will only accept cash and / or checks.
(The extra costs of 9,00 €)
This page lists all information regarding shipments:
ITALY € 9.00
CEE € 15.00
Jmar takes 5 working days to prepare the order. The courier takes on average 2 days for delivery in Italy and 2-7 days for delivery in Europe.
In some remote areas or islands can be a delivery delay.
Deliveries are made solely by means of international express courier on weekdays.
All orders made on Saturday and Sunday will be placed in preparation for the following Monday.
All orders placed after 12:30 pm will be made in preparation for the next day.
Jmar sent to the address specified by the customer.
With these measures we have excellent results and excellent protection during transport.
Many products also have their specific packaging to protect the most delicate parts.
The products are delivered to the address indicated by the customer during the checkout process. And 'possible to indicate the precise delivery times to the carrier. If a package is delayed, the customer can ask questions to Customer Service via the contact form.
Upon receipt of the package the customer will have to sign a receipt to the courier. Jmar invites customers to double check the package before you sign. If you encounter any problems or damage on the package you must refuse it and contact Customer Service. Upon acceptance of the package the product is considered delivered and in good condition and can not be contested.
The customer must request a copy of the invoice to the Customer Services via the contact form or by telephone.
If the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not make a purchase by indicating in the order form a reference to VAT), is entitled to terminate the purchase contract for any reason, without penalty.
Under Article. 64 et seq of Legislative Decree. N. 206/2005, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a reference to VAT), is entitled to terminate the purchase contract for any reason without penalty and except as described in the following paragraphs.
To exercise this right, the customer must send a registered letter with acknowledgment of receipt within 10 days from receipt of goods to: "Jmar - Via G. Pascoli 42 / L, 30020 Quarto d'Altino - Venice (IT)" containing:
Valid commercial guarantee 12 months on all products. To be able to make free use of the product support services must be covered by the warranty and must be received by the company Jmar original packaging. In order to verify the warranty circumstance Jmar, at any time, you may request the document of purchase of the product. In case of non-availability of this document, the assistance will be considered out of warranty and, therefore, the service shall be deemed to be borne by the customer. In the event that the guarantee object has suffered damage caused by improper use of the same due to Customer assistance will be considered out of warranty, then, the service shall be deemed to be borne by the customer. The products, as indicated above, are guaranteed 1 year unless otherwise noted. The company JMAR charges the customer the shipping costs of the goods covered by the guarantee in the customer journey to Jmar; Jmar shall bear the cost of transport in the path of the good subject to guarantee by Jmar to the customer. The warranty terms may vary from product to product.
If you are not satisfied or if Jmar made a mistake you can return an item easily and fast. Do not forget that you can always avail assistance Jmar for 12 months after purchase.
The guarantee 30 day money back guarantee does not apply to customized products or customized as business cards.
|Print the docket||Prepares the package||Send|
|The item was damaged during transport||t 'possible that the contents of a parcel is damaged during transport. In this case you can return the products within 30 days.|
|Evidence of defects in the article within 30 days||From the moment you receive the product you have 30 days to return and get a refund or replacement.|
|Do you want to support in the article after 30 days of purchase||Since every product has a 12 month service so that it can be repaired or replaced.|
|You received an item different from that required||You can return the wrong item within 30 days. You can ask for a refund or replacement.|
The discount amount allows you to save. When you add to cart many products equal the price drops. This way you can save up to 30% on the total of your spending!
Discover the convenience on
Especially for you
Do not worry if you have to buy so many frames for your new restaurant! Jmar has thought of you. With quantity discounts spend much less and you will be doubly pleased!
You need not worry about anything. The discount amount is calculated automatically when you add products to your cart.
Always the right price
The prices are always transparent and clearly visible on the product page. If you need even higher amounts try contacting Customer Service.